Needs Analysis

A method used to determine training needs by reviewing work tasks, identifying performance factors and objectives, and defining training objectives and recommendations.

Neuro-linguistic Programming (NLP)

An approach to communication, personal development and psychotherapy created in the 1970s. The title refers to a stated connection between the neurological processes (”neuro”), language (”linguistic”) and behavioural patterns that have been learned through experience (”programming”) and can be organised to achieve specific goals in life.