De Bono – Six Hats©

The Six Hats Thinking was designed by Edward de Bono to help contextualise ideas in a more lateral way with our way of thinking. Each of the six different coloured hats (White, Green, Blue, Black, Yellow and Red) represent different characteristics, by wearing one of the coloured hats you can then look at any issue from a different perspective by taking on that role and characteristic. It is an excellent creative thinking tool that works really well with a team and effective in demonstrating the importance of being able to consider an issue from a number of different ways.

Decay Rate

The amount of time it takes a participant of training to forget what they have learned. The rate of decay can be slowed when the new skills and behaviours are practised and used when returning to their role.


Failure to meet the prescribed performance standard or competency results in a deficiency.


Training people to acquire new knowledge skills and behaviours that result in them being able to complete their objectives and tasks more effectively and profitably.

Disney Thinking

Walt Disney used a Creativity Strategy called ‘Disney Thinking’ to look at any scene from three physical locations he labelled them: Dreamer, Realist, Critic. Each position adopts a different physical stance, adopting this stance encourages you to think in a specific way, this enables you to become more flexible, gain understanding from a different perspective and increase creativity.

Distance Learning

A way of learning that does not require the participant to attend a course or workshop that is face to face. A variety of media may be used, including online delivery of materials, allowing time flexibility around other commitments and not having to travel to a training venue, telephone coaching can also be used to support distance learning.


Pronounced ‘Duh-MAY-ick’ is a structured problem solving methodology used in Six Sigma improvement (see Six Sigma) it has five phases, they are:

  • Define – specifically the problem and the project goals.
  • Measure – the current key processes and collect all relevant data.
  • Analyse – the data to verify the cause and effect relationships, seek out the root causes of any defect you choose to investigate, this could be done using Fishbone Thinking (see Fishbone Thinking).
  • Improve – the current processes using an implementation plan to ensure all project goals identified are included. In this phase you may also use pilot runs to ensure actual capability.
  • Control – ensures that any changes and deviations from the targets are corrected and that opportunities for projects lessons are applied and continuously monitored.